Frequently Asked Questions
Everything you need to know about your Nature Climbing gear.
What materials are used in Nature Climbing products?
We prioritize sustainability by using sustainably sourced hardwoods, organic cotton, and recycled high-grade plastics for our climbing holds and apparel.
How long does shipping take for international orders?
International orders typically arrive within 7-14 business days, depending on your location and customs processing times.
What is your return policy for climbing gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, load-bearing equipment cannot be returned if the seal is broken.
Do you offer a warranty on your training boards?
Yes, all our wooden training boards come with a 2-year warranty against manufacturing defects and structural failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I care for my wooden climbing holds?
To maintain grip and longevity, clean your wooden holds with a soft dry brush after each session and avoid using liquids or harsh chemicals.